Choose between putting something aside and removing it
If you want to return to a conversation later, look at its archive options. Reset and Delete can affect the material you intended to keep, so do not use them merely to tidy a list.
For a removal request, identify whether it concerns a single chat, a created character or all account data. That distinction prevents an ambiguous instruction being treated as the wrong action.
Keep purchase information available first
Review renewal through the subscription controls and retain the latest receipt reference. Ask about an unresolved charge while the account and its purchase history can still be identified.
Signing out, deleting browser data or removing a phone icon does not cancel recurring billing. Check for the actual renewal confirmation.
Ask privately for the account-level action
- Email [email protected] or use a private Discord support ticket.
- Identify the registered email or username for the account concerned.
- State that you want the account deleted, rather than only one chat.
- Complete any verification in the private channel and retain the reference.
Identification does not require a password
Provide the details needed to locate the account, but never a password, full card number or login code. Redact unrelated information in supporting screenshots and keep the reply thread for follow-up.